Neutronic Technologies

01

Business challenge

The business ran a complete industrial service operation on fragmented and largely manual workflows. Job information sat apart from customer records, engineering activity and aftercare, so operational data could not be read as one picture. The public digital presence described a narrow slice of the capability rather than the full service operation, which limited both commercial visibility and the ability to plan with evidence.

02

Transformation remit

• I lead a business-wide digital transformation programme across marketing, operations, customer experience, data and e-commerce.
• I rebuilt the corporate digital platform and service architecture.
• I analysed more than 40,000 historical repair job records to identify patterns and shape commercial and content priorities.
• I designed a connected cloud Repair Job Management System and customer portal, covering site-based customer accounts, collection requests with photographs, parts-supply requests, emergency repair workflows, driver and engineer workflows, one-year warranty tracking, engineer performance visibility, and role-based access and security.
• I developed a phased e-commerce roadmap for spare parts and repeatable services.
• I work across engineering, operations, commercial and IT stakeholders to keep the programme aligned to the business.

03

Delivery and governance

• Stakeholder discovery across engineering, operations, commercial and IT to establish how the work actually runs.
• Workflow mapping of job intake, logistics, engineering activity, warranty and aftercare.
• Requirements definition for the Repair Job Management System and customer portal, written in business language before technical detail.
• Modular role design, with role-based access and security applied to customers, drivers, engineers and internal teams.
• Phased delivery, so the website and content architecture proceed while the platform and e-commerce stages are sequenced behind them.

04

Business value

• A connected transformation blueprint that describes one digital operating model rather than separate tools.
• A clearer customer experience, with site-based accounts, collection requests and warranty status designed into a single portal.
• Stronger operational visibility across job intake, engineering workflow and aftercare.
• Data-led prioritisation, grounded in more than 40,000 historical job records rather than assumption.
• A scalable base for digital commerce, through a phased roadmap for spare parts and repeatable services.